Selling VoIP - How to choose the right VoIP company...
10 important points when picking a VoIP provider...
We have already discussed the need
to know the financial stability of the VoIP provider, what types of service
plans they offer and pricing, features sets and quality as important points when
picking a VoIP company to resell. Now we will continue with the
next 5 important points to consider. Making the right choice when becoming
and affiliate or reseller of VoIP is an important part of becoming successful.
A home based VoIP sales business can hinge on picking the right VoIP provider.
First 5 points to consider when
picking a VoIP company as a reseller.
Consider these 10 points when becoming a VoIP reseller or
affiliate, continued:
-
The
provider's customer service
and technical support. Good customer service and technical
support are invaluable for you and your customers. If the provider's
employees don't posses a positive helpful attitude, choose another provider. This one is just too important to overlook.
-
The provider's ease of doing
business for a customer. If your customer makes an order, be
certain the process is easy, seamless and fast. Too many orders can quickly
become a problem, if delivery of a service or piece of equipment becomes
delayed. The online ordering system should flow well and be easy to follow.
Their system for picking a new number should be straight forward and number
availability should be good. They should be able to supply numbers in
a large geographic area and especially in the local area where you are to
operate. Additionally, what tools does the provider offer you as the
agent, reseller or affiliate? Do they offer a replicated ordering
site? Can you access your customer's accounts to help them make
changes? Are the tools user friendly? Remember, if they seem
cumbersome and complicated for you it will only be worse for your customers
(This can especially true for setting call treatments for hosted business
accounts.)
-
Your reseller agreement,
payments and terms. Your in the business to make money and
receive residuals from your accounts, so make sure that the terms of your
affiliate or reseller agreement are easy to understand and spell out what
each side expects of the other. You'll want a fair "new account" commission
and a residual percentage off of each account that is an on going active
account. Ask
questions about if it's possible to transfer your accounts and; what happens
if you become inactive, will you continue to receive your payments?
Does the provider require new account monthly commitments that you may fail
to make some months?
-
The VoIP provider's terms of service
agreement for the customer. Check out your potential provider and
see if they have any harsh provisions in their terms of service agreement. Do they impose a cancellation penalty? Who pays for broken equipment
and who is responsible for purchased equipment that arrives DOA? Cancellation fees are imposed by some providers on hosted business accounts
and even by some providers on residential accounts. These cancellation fees can become a
problem if they are burdensome or unreasonable and may end up falling back
on you even if you are in the middle. If equipment is sent
out to a customer free of charge for opening an account it would be expected
that they would require the account to be active for a certain period, but
in other cases do your homework and pick a company that has fair policies.
Remember, one unhappy former customer can quickly
cost you other customers.
-
The reputation of the VoIP
provider. Reputation counts, so check out some online
resources and see what users are saying about a potential provider.
Remember that some unhappy customers can exaggerate, but if there is fair
number of complaints online, not just by one or two "vocal" posters, but by
several slighted customers then use your judgment and the preponderance of negative postings about a provider; it might be best to
choose another one. Check out the Better Business Bureau and how they
have responded to complaints. Check out the professionalism of their
website, if it presents a good first impression that means something.
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Selling VoIP and what a reseller needs to look for in a VoIP
provider:
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